Overview

TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company founded in 1982 and is headquartered in Englewood, Colorado, US. TTEC is a leading global customer experience as a service (“CXaaS”) partner for many of the world’s most iconic and disruptive brands. TTEC designs, builds, orchestrates, and delivers seamless digitally enabled customer experiences that are designed to increase brand value, customer loyalty, revenue, and profitability through personalized, outcome-based interactions. The company helps clients improve their customer satisfaction while lowering their total cost to serve by combining innovative digital solutions with service capabilities that deliver a frictionless customer experience (“CX”) across different channels and phases of the customer lifecycle. Furthermore, through TTEC Digital, the company operates four centers of excellence that are interconnected through its proprietary Experience 360 methodology.