Growing Use of AI Chatbots in BFSI, Healthcare, Retail, and E-Commerce Drives Conversational AI Market

Conversational AI market was valued at $14.7 billion in 2025 and is projected to reach $132.0 billion by 2035, growing at a CAGR of 24.2% from 2026 to 2035. Conversational AI is a type of artificial intelligence (AI) that can replicate human conversation. Businesses across the globe are seeking to provide instant, personalized, and efficient customer support to their clients and customers. Through these conversational AI, the organizations are improving their customer engagement, reducing operational costs, and delivering 24/7 services. The rising adoption of AI chatbots across end-users such as BFSI, Retail, Healthcare, and others is directing the growth of the market during the forecast period. For instance,

Browse the full report description of “Conversational AI Market Size, Share & Trends Analysis By Type (Intelligent Virtual assistant (IVA) and Chatbot), By Mode of Integration (Web-Based, App-Based, and Telephonic), By Technology (Machine & Deep learning, Natural Learning Process (NLP), and Automatic Speech Recognition (ASR)), By Business Function (Customer Service, IT, HR, Sales & Marketing, Operations & Supply Chain, Finance & Accounting, and Others), and By End-Users (BFSI, Retail & E-Commerce, Healthcare, IT & Telecom, Media & Entertainment, and Others) Forecast Period (2026-2035)” at https://www.omrglobal.com/industry-reports/conversational-ai-market

• In June 2025, Starling Bank partnered with Google to leverage a Generative AI chatbot within their app backed by Google’s Gemini Large Language Model (LLM). The bank with a chatbot will assist its customers with their personal and business accounts to gain more sophisticated and efficient spending insights, such as how much a customer has spent this month.

• In February 2025, the University Hospitals of Geneva (HUG) launched “confIAnce”, a medical chatbot to provide reliable, verified general medical information. The chatbot can offer information on 30 common chronic conditions, including anemia, depression, and hay fever. The chatbot can provide instant answers in multiple languages.

• In July 2024, ZALORA partnered with Forethought to launch an AI chatbot to provide personalized support to its customers. The chatbot will support customers across multiple markets in Southeast and East Asia.

Key Players and Innovations

The key players in the conversational AI market include Amazon Web Services, Inc., Google LLC, IBM Corp., Microsoft Corp., Salesforce, Inc., OpenAI, Nuance Communications, Inc., Kore.ai, Inc., LivePerson, Inc., Apple, Inc., SAP SE, and Oracle Corp., among others. These companies are driving innovation by enhancing natural language processing, advancing machine learning capabilities, and developing intelligent virtual assistants and chatbots to improve customer engagement and streamline business operations.

Market Coverage

• The market numbers available for 2025-2035
• Base year- 2025
• Forecast period- 2026-2035
• Segment Covered-
  • By Type
  • By Mode of Integration
  • By Technology
  • By Business Function
  • By End-Users
• Regions Covered-
  • North America
  • Europe
  • Asia-Pacific
  • Rest of the World
• Competitive Landscape - Amazon Web Services, Inc., Google LLC, IBM Corp., Microsoft Corp., Salesforce, Inc., and others.

Key questions addressed by the report.

• What is the market growth rate?
• Which segment and region dominate the market in the base year?
• Which segment and region will project the fastest growth in the market?
• Who is the leader in the market?
• How are players addressing challenges to sustain growth?
• Where is the investment opportunity?

Global Conversational AI Market Report Segment

By Type

• Intelligent Virtual Assistant (IVA)
• Chatbot

By Mode of Integration

• Web-based
• App-based
• Telephonic

By Technology

• Machine & Deep Learning
• Natural Learning Process (NLP)
• Automatic Speech Recognition (ASR)

By Business Function

• Customer Service
• IT
• HR
• Sales & Marketing
• Operations & Supply Chain
• Finance & Accounting
• Others

By End-Users

• BFSI
• Retail & E-Commerce
• Healthcare
• IT & Telecom
• Media & Entertainment
• Others

Global Conversational AI Market Report Segment by Region

North America

• United States
• Canada

Europe

• UK
• Germany
• Italy
• Spain
• France
• Russia
• Rest of Europe

Asia-Pacific

• China
• India
• Japan
• South Korea
• Australia and New Zealand
• ASEAN Economies
• Rest of Asia-Pacific

Rest of the World

• Latin America
• Middle East & Africa

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