Strategic Partnerships to Spur the Global IT Service Management (ITSM) Software Market

Published: Jul 2023

The global IT Service Management (ITSM) Software market is anticipated to grow at a considerable CAGR of 2.4% during the forecast period. The advancement in the ITSM through strategic partnerships is anticipated to promote the growth of the global ITSM market. For instance, in April 2023, Forty8Fifty Labs, an Atlassian Enterprise Platinum Solution Partner focused on agile collaboration and ITSM has become and official Atlassian Specialized Partner in ITSM. This recognition validates the Atlassian Enterprise Platinum Solution Partner's deep knowledge, extensive experience, and delivery of consistent, high-quality services to optimize customer satisfaction outcomes.

Browse the full report description of “ITSM software Market Size, Share & Trends Analysis Report by Deployment (Cloud and On-premise), Application (Configuration Management, Performance Management, Network Management, and Database Management System, Other), End-user Vertical (BFSI, Manufacturing, Government and Education, IT and Telecommunication, Retail, Travel and Hospitality, and Healthcare) Forecast Period (2022-2030)” at https://www.omrglobal.com/industry-reports/itsm-software-market

Further, in May 2023, 4me, a SaaS-based ITSM and Enterprise Service Management (ESM) software vendor has made strategic growth investment led by PSG, a leading growth equity firm partnering with software and technology-enabled services companies to accelerate their growth. The investment will aim to promote 4me’s ongoing product innovation as well as geographic expansion in EMEA and entry into the US market.

Furthermore, in February 2023, SaaS service provider Freshworks Inc. has entered into a 'strategic partnership' with platform-based digital transformation company Sonata Software to expand its sales channel in India. Sonata Software would sell and implement Freshworks' SaaS solutions to promote millions of small and mid-mark businesses. Such strategic partnerships are anticipated to drive the growth of the global ITSM market. 

Market Coverage

The market number available for – 2022-2030

Base year- 2022

Forecast period- 2023-2030

Segment Covered-

o By Application

o By Deployment

o By End-User Vertical

Regions Covered-

o North America

o Europe

o Asia-Pacific

o Rest of the World

Competitive Landscape- including ServiceNow, Inc., IBM Corp., Hewlett Packard Enterprise Company, Citrix Systems Inc., and CA Technologies among others

Key questions addressed by the report

What is the market growth rate?

Which segment and region dominate the market in the base year?

Which segment and region will project the fastest growth in the market?

Who is the leader in the market?

How players are addressing challenges to sustain growth?

Where is the investment opportunity?

Global IT Service Management (ITSM) Software Market Report Segment

By Deployment

  • On Premises
  • Cloud Based

By Application

  • Configuration Management
  • Performance Management
  • Network Management
  • Database Management System
  • Other

By End-User Industries

  • BFSI
  • Healthcare
  • IT & Telecom
  • Government & Education
  • Retail
  • Travel & Hospitality
  • Healthcare
  • Others

Global IT Service Management (ITSM) Software Market Report Segment by Region

North America

United States

Canada

Europe

UK

Germany

Italy

Spain

France

Rest of Europe 

Asia-Pacific

China

India

Japan

South Korea

Rest of Asia-Pacific 

Rest of the World

Latin America 

Middle East & Africa

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