The Rising Adoption of Cloud Services is expected to boost the growth of the Global Telecom Outsourcing Market over the Forecast.

Published: Apr 2022

The global telecom outsourcing market is anticipated to grow at a considerable CAGR of 3.1 % during the forecast period (2022-2028). Telecom companies play a crucial role in connecting people and enhancing customer satisfaction. The importance of telecom services has become clear, especially in the time of the COVID-19 pandemic. Telecom operators have facilitated remote work and studying and helped people around the world stay connected. The rising adoption of cloud services by telecommunication companies is expected to boost the market growth over the forecast. For instance, in June 2021, Reliance Jio Infocomm Ltd, a subsidiary of Reliance Industries Limited, and Google Cloud announced a long-term strategic relationship with the goal of powering 5G in enterprise and consumer segments nationwide. In addition, Reliance will also take advantage of Google Cloud's scalable infrastructure thereby enabling its retail business to achieve better operational efficiency, modernize and scale for growth, and deliver better performance and experiences to customers. These services will use Jio's 5G network, software, and Google Cloud's innovations in AI/ML, data and analytics, and other cloud-native technologies—delivered by Jio and powered by Google Cloud.

Furthermore, in December 2020 Accenture has helped Rakuten Mobile to launch its fully virtualized cloud-native mobile network, from business model design to development and operation. Rakuten Mobile’s network is fully virtualized, meaning hardware and software can be managed as a single entity. Such an approach enables network operators to minimize the cost of building, maintaining, and operating large-scale infrastructure, helping increase the competitiveness of their service. Moreover, since its full-scale commercial launch in Japan in April, Rakuten Mobile’s cloud-native mobile network has handled a 2.5 times higher level of data traffic consumed by its subscribers when compared with a typical operator, despite the impact of COVID-19.

Market Coverage

The market number available for – 2021-2028

Base year- 2021

Forecast period- 2022-2028

Segment Covered- 

o By Type

o By Enterprise Size

o By Service

Regions Covered-

o North America

o Europe

o Asia-Pacific

o Rest of the World

Competitive Landscape- including Cisco Systems, Inc., Fujitsu Ltd., Huawei Technologies Co., Ltd, Nokia Corp., Ciena Corp., IBM Corp., Juniper Networks, Inc., Motorola Solutions, Inc. NEC Corp., Tata Consultancy Services Ltd., and others.

Key questions addressed by the report

What is the market growth rate?

Which segment and region dominate the market in the base year?

Which segment and region will project the fastest growth in the market?

How COVID-19 impacted the market?

o Deviation from the pre-COVID-19 forecast

o Most affected region and segment

Who is the leader in the market?

How players are addressing challenges to sustain growth?

Where is the investment opportunity?

Global Telecom Outsourcing Market Report Segment

By Type

  • Billing Operations
  • Call Center Outsourcing
  • Finance & Accounting 
  • Infrastructure Maintenance
  • Customer Services
  • Others 

By Enterprise Size

  • Large Enterprises
  • Small & Medium Enterprises 

By Service

  • Managed Services
  • Professional Services

Global Telecom Outsourcing Market Report Segment by Region

North America

United States

Canada

Europe

UK

Germany

Italy

Spain

France

Rest of Europe 

Asia-Pacific

China

India

Japan

South Korea

Rest of Asia-Pacific 

Rest of the World

Latin America 

Middle East & Africa