The Evolving Landscape of Managed Service Providers
The Managed Service Provider (MSP) industry, also known as Managed IT Services, is undergoing a transformative journey. This journey is fueled by technological advancements, as well as changing and emerging business demands. In recent times, key industry players such as VMware, Automation Exchange (AEX), and Kyndryl have introduced innovative services that are reshaping the way businesses manage their IT infrastructure and operations. In this article, we delve into the latest developments within the MSP industry and explore their impact on diverse sectors, underlining the growing significance and influence of MSPs in the immediate future.
VMware's Edge Cloud Orchestrator and Managed Private 5G Network: Pioneering the Next Phase
Leading the change is VMware, a renowned cloud solutions provider. On August 22nd, 2023, VMware unveiled a series of updates to its cloud orchestration capabilities while concurrently introducing its managed private 5G network platform. A cornerstone of these developments is the VMware Edge Cloud Orchestrator, a game-changing solution that takes over the reins from the SASE Orchestrator. With its unified management platform catering to both SASE and VMware's Edge Compute Stack, this orchestrator emerges as an invaluable tool for seamless edge computing management. Its significance becomes even more pronounced in the context of dispersed edge deployments, characterized by resource constraints and reliance on automated programmability.
Sanjay Uppal, Senior Vice President and General Manager of Service Provider and Edge at VMware, elucidates the orchestrator's importance, especially in the context of scaling complex infrastructures that encompass myriad locations. This orchestrator also plays a pivotal role within VMware's Edge Compute Stack, ensuring enhanced security and streamlined management for the virtual machine and container-based applications and infrastructure. Additionally, VMware has introduced the Private Mobile Network managed service, which is set to launch soon. Operating on the Edge Compute Stack, this service offers a private core supporting 4G LTE and 5G technologies, catering to managed service providers and those without telecom facilities ownership. VMware's partnership with industry experts like Betacom and Boingo Wireless further underscores its commitment to shaping the future of managed wireless services.
Kyndryl's VMware Cross-Cloud Managed Services
On August 22nd, it was shared that Kyndryl has become a VMware Cross-Cloud managed services provider, as part of an expanded collaboration. The two companies have already been in a long-standing collaboration, wherein they have worked together for various cloud-based and application-related solutions.
This achievement of VMware Managed Services Specialization and its Validated Service Offering (VSO) for VMware Cloud on AWS catapults Kyndryl into the role of a managed services provider for VMware's cross-cloud solutions. This partnership aims to aid businesses in their journey toward application and infrastructure modernization, leveraging robust managed services. Kyndryl's services include VMware Cloud on AWS and a forthcoming VMware Cross-Cloud managed service, tailored to lower total cost of ownership, enhance observability, and expedite cloud migrations.
The collaboration is significant as it has the potential to boost the advantages of multi-cloud environments for businesses of all scales. By addressing the complexities of modern multi-cloud IT estates, Kyndryl and VMware offer sustainable solutions for businesses embarking on technology modernization journeys.
AEX's Comprehensive Managed Services for Rapid Network Deployment is Set to Streamline Connectivity
Automation Exchange (AEX), a trailblazing OSS/BSS software platform, is taking the industry forward with its comprehensive managed services suite designed for rapid broadband network deployment. This holistic offering was announced by AEW on August 21st, 2023, and will equip fiber operators with the tools needed for efficient customer connections. By encompassing network design, equipment supply, installation, commissioning, and technical support, AEX addresses the end-to-end requirements of broadband network establishment.
The backbone of AEX's managed services rests on a foundation of partnership with industry leaders such as Nokia and Juniper, ensuring compatibility and flexibility in equipment setups. The suite's prowess extends from a 24/7 Network Operations Center to advanced technical support and a sophisticated ticketing system. Additionally, AEX's Virtual Internet Service Provider (vISP) solution revolutionizes internet business management, facilitating elements like Broadband Network Gateway (BNG) and IP address management. By simplifying network management complexities, AEX empowers network operators to prioritize customer acquisition and sales.
MSP Software Industry to Grow With Increasing IT Requirements
As the technological landscape evolves, Managed Service Providers have emerged as indispensable partners in businesses' quest for efficient, streamlined, and secure IT operations. VMware's innovative orchestrator and private 5G network, AEX's comprehensive managed services, and Kyndryl's cross-cloud solutions paint a vivid picture of the industry's transformation. These developments not only simplify IT management but also empower businesses to harness cutting-edge technologies for growth and success. With industries across India and beyond embracing digitalization, the role of MSPs will continue to grow, shaping the realm of IT services to be filled with maximum efficiency and seamless connectivity for years to come.
Let’s take a brief look at some further developments in this industry:
• Broadcom is set to acquire VMware for $69 Billion and has received the approval of UK regulators on August 21st, 2023, for the same. The company is awaiting the Chinese regulator's approval for this acquisition and expects to complete it by October 30th, 2023.
• Post-acquisition, Broadcom is set to invest $2 billion in VMware to help its research and development, partner processes, and overall efficiency.
• Verizon inks $2.1 Billion contract with HCLTech for a collaboration of 6 years. HCLTech will now serve as Verizon’s primary managed network services provided. – August 10th, 2023.
• Canada-based IT solution company, Softchoice, has adopted VMware Aria Cost as a part of its managed services. – August 21st, 2023.
Stay on the lookout for more upcoming developments such as Broadcom’s VMware acquisition, and other latest developments in the managed service provider industry.