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Field Service Management Market

Field Service Management Market Size, Share & Trends Analysis Report, By Deployment (On-Premise and Cloud-Based), By Industry Verticals (IT & Telecom, Healthcare & Life Sciences, Manufacturing, Energy & Utilities, and Others) and Forecast 2019-2025

Published: Dec 2019 | Report Code: OMR2020021 | Category : Software & Solutions | Delivery Format: /

The global field service management market is expected to witness a significant growth rate of over 15% during the forecast period. Field service management is a tool used by organizations to effectively gain maximum efficiency by the integration of accounting, billing, service distribution of the available work. The market growth is attributed to the increasing need from the businesses and enterprises to get real-time access into their field operations coupled with the increasing adoption of a cloud-based solution for field service management system. 

Field service management software and solutions serve all types of enterprises and organizations that include small & medium-sized enterprises (SMEs) and large enterprises. The adoption of the field service management software and solutions is higher in large enterprises as compared to SMEs owing to the presence of a large workforce. Field service management software enables enterprises to maintain employee records, their individual performance statistics, contract renewals, and document maintenance. The field service management software and solutions use mobile computing for improving communication with field workers, streamlining work processes, and enhancing productivity.

Segmental Outlook  

The global field service management market is segmented on the basis of deployment and industry verticals. Based on the deployment type, the market is bifurcated into on-premise deployment and cloud-based deployment. On-premise deployment of field service management is expected to hold a prominent share in the market. Further, on the basis of industry verticals, the global field service management market is segmented into IT & telecom, energy & utilities, healthcare & life sciences, manufacturing, and others.

Field Service Management Market Share by Deployment, 2018 (%)

Field Service Management Market Share by Deployment

Growth in Various End-User Industries is Expected to Increase the Demand for Field Service Management Solutions

The growth of various end-user industries such as IT & telecom, healthcare & life sciences, BFSI, energy & utilities, manufacturing, transportation & logistics, and others, tend to significantly increase the demand for field service management software and solutions. The healthcare industry is expected to exhibit considerable growth in the market during the forecast period owing to the enhanced competitive landscape of healthcare in developing countries which demands efficient field service management solutions for reducing supply chain management costs.

Regional Outlook 

Moreover, the market is geographically segmented into North America (the US and Canada), Europe (UK, Germany, Italy, Spain, France, and Rest of Europe), Asia-Pacific (China, Japan, India, and Rest of Asia-Pacific) and Rest of the World (RoW). North America is expected to hold a significant share in the market. While Asia-Pacific is expected to grow at a remarkable rate during the forecast period.

Field Service Management Market Growth, by Region 2019-2025

Field Service Management Market Growth, by Region

Asia-Pacific is Estimated to Exhibit Considerable Growth in the Market

The field service management market is rapidly expanding in the Asia-Pacific and witnessing a significant growth specifically in the countries including China and India. The region has the largest number of SME’s which are highly involved in the deployment of field service management solutions fuelling the regional growth of the market. Due to large scale industrialization in countries such as India the field service management market is getting a high growth rate. Further, the rapid development of the healthcare industry is expected to drive market growth in the near future.

Market Players Outlook

Some of the players that contribute to the growth of the market include Oracle Corp., SAP SE, ServicePower Inc., Microsoft Corp., Infor, Salesforce.com Inc., and others. These market players are contributing to the market by adopting various market approaches including product launch and approvals, merger and acquisition, partnerships and collaborations, and others for gaining a strong position in the market. 

Recent Developments 

  • In April 2019, Astea International Inc. established a partnership with Baxter Planning to integrate Baxter Planning’s service parts planning software into its Astea Alliance Enterprise field service management and mobility platform which will offer large, complex service organizations, reduced total inventory carrying costs.
  • In April 2019, Astea International Inc. announced the launch of its Alliance Enterprise Spring 2019. It is the latest version of its Alliance field service management and mobility platform.
  • In February 2019, PTC established a partnership with IFS in order to deliver powerful field service management solutions to optimize people and parts for improved service delivery and execution efficiency.

The Report Covers

  • Market value data analysis of 2018 and forecast to 2025.
  • Annualized market revenues ($ million) for each market segment.
  • Country-wise analysis of major geographical regions.
  • Key companies operating in the global field service management market. Based on the availability of data, information related to products and services, and relevant news is also available in the report.
  • Analysis of business strategies by identifying the key market segments positioned for strong growth in the future.
  • Analysis of market-entry and market expansion strategies.
  • Competitive strategies by identifying ‘who-stands-where’ in the market.

1. Report Summary

1.1. Research Methods and Tools

1.2. Market Breakdown

1.2.1. By Segments

1.2.2. By Geography

2. Market Overview and Insights

2.1. Scope of the Report 

2.2. Analyst Insight& Current Market Trends

2.2.1. Key Findings

2.2.2. Recommendations

2.2.3. Conclusion

2.3. Rules & Regulations

3. Competitive Landscape

3.1. Company Share Analysis

3.2. Key Strategy Analysis

3.3. Key Company Analysis

3.3.1. Infor

3.3.1.1. Overview

3.3.1.2. Financial Analysis

3.3.1.3. SWOT Analysis

3.3.1.4. Recent Developments

3.3.2. Microsoft Corp.

3.3.2.1. Overview

3.3.2.2. Financial Analysis

3.3.2.3. SWOT Analysis

3.3.2.4. Recent Developments

3.3.3. Oracle Corp.

3.3.3.1. Overview

3.3.3.2. Financial Analysis

3.3.3.3. SWOT Analysis

3.3.3.4. Recent Developments

3.3.4. Salesforce.com Inc.

3.3.4.1. Overview

3.3.4.2. Financial Analysis

3.3.4.3. SWOT Analysis

3.3.4.4. Recent Developments

3.3.5. SAP SE

3.3.5.1. Overview

3.3.5.2. Financial Analysis

3.3.5.3. SWOT Analysis

3.3.5.4. Recent Developments

4. Market Determinants

4.1. Motivators

4.2. Restraints

4.3. Opportunities

5. Market Segmentation

5.1. Field Service Management market by Deployment

5.1.1. On-Premise

5.1.2. Cloud-Based

5.2. Global Field Service Management Market by Industry Verticals

5.2.1. IT & Telecom

5.2.2. Healthcare & Life Sciences

5.2.3. Manufacturing

5.2.4. Energy &Utilities

5.2.5. Others (BFSI and Retail)

6. Regional Analysis

6.1. North America

6.1.1. United States

6.1.2. Canada

6.2. Europe

6.2.1. UK

6.2.2. Germany

6.2.3. Italy

6.2.4. Spain

6.2.5. France

6.2.6. Rest of Europe

6.3. Asia-Pacific

6.3.1. China

6.3.2. India

6.3.3. Japan

6.3.4. Rest of Asia-Pacific

6.4. Rest of the World

7. Company Profiles

7.1. Astea International Inc. 

7.2. Comarch SA

7.3. FieldAware, Inc.

7.4. FieldEZ

7.5. GEOCONCEPT SAS

7.6. IFS AB

7.7. Infor

7.8. Microsoft Corp.

7.9. MSI Data, LLC

7.10. Oracle Corp.

7.11. OverIT S.p.A.

7.12. PRAXEDO

7.13. Salesforce.com Inc.

7.14. SAP SE

7.15. ServiceMax, Inc.

7.16. ServicePower Inc.

7.17. Trimble Inc.

7.18. Zinier Inc.

GLOBAL FIELD SERVICE MANAGEMENT MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2018-2025 ($ MILLION)

2. GLOBAL ON-PREMISE FIELD SERVICE MANAGEMENT MARKET RESEARCH AND ANALYSIS BY REGION, 2018-2025 ($ MILLION)

3. GLOBAL CLOUD-BASED FIELD SERVICE MANAGEMENT MARKET RESEARCH AND ANALYSIS BY REGION, 2018-2025 ($ MILLION)

4. GLOBAL FIELD SERVICE MANAGEMENT MARKET RESEARCH AND ANALYSIS BY INDUSTRY VERTICALS, 2018-2025 ($ MILLION)

5. GLOBAL FIELD SERVICE MANAGEMENT IN IT & TELECOM MARKET RESEARCH AND ANALYSIS BY REGION, 2018-2025 ($ MILLION)

6. GLOBAL FIELD SERVICE MANAGEMENT IN HEALTHCARE & LIFE SCIENCES MARKET RESEARCH AND ANALYSIS BY REGION, 2018-2025 ($ MILLION)

7. GLOBAL FIELD SERVICE MANAGEMENT IN MANUFACTURING MARKET RESEARCH AND ANALYSIS BY REGION, 2018-2025 ($ MILLION)

8. GLOBAL FIELD SERVICE MANAGEMENT IN ENERGY & UTILITIES MARKET RESEARCH AND ANALYSIS BY REGION, 2018-2025 ($ MILLION)

9. GLOBAL FIELD SERVICE MANAGEMENT IN OTHER VERTICALS MARKET RESEARCH AND ANALYSIS BY REGION, 2018-2025 ($ MILLION)

10. GLOBAL FIELD SERVICE MANAGEMENT MARKET RESEARCH AND ANALYSIS BY GEOGRAPHY, 2018-2025 ($ MILLION)

11. NORTH AMERICAN FIELD SERVICE MANAGEMENT MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2018-2025 ($ MILLION)

12. NORTH AMERICAN FIELD SERVICE MANAGEMENT MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2018-2025 ($ MILLION)

13. NORTH AMERICAN FIELD SERVICE MANAGEMENT MARKET RESEARCH AND ANALYSIS BY INDUSTRY VERTICALS, 2018-2025 ($ MILLION)

14. EUROPEAN FIELD SERVICE MANAGEMENT MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2018-2025 ($ MILLION)

15. EUROPEAN FIELD SERVICE MANAGEMENT MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2018-2025 ($ MILLION)

16. EUROPEAN FIELD SERVICE MANAGEMENT MARKET RESEARCH AND ANALYSIS BY INDUSTRY VERTICALS, 2018-2025 ($ MILLION)

17. ASIA-PACIFIC FIELD SERVICE MANAGEMENT MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2018-2025 ($ MILLION)

18. ASIA-PACIFIC FIELD SERVICE MANAGEMENT MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2018-2025 ($ MILLION)

19. ASIA-PACIFIC FIELD SERVICE MANAGEMENT MARKET RESEARCH AND ANALYSIS BY INDUSTRY VERTICALS, 2018-2025 ($ MILLION)

20. REST OF THE WORLD FIELD SERVICE MANAGEMENT MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2018-2025 ($ MILLION)

21. REST OF THE WORLD FIELD SERVICE MANAGEMENT MARKET RESEARCH AND ANALYSIS BY INDUSTRY VERTICALS, 2018-2025 ($ MILLION)

1. GLOBAL FIELD SERVICE MANAGEMENT MARKET SHARE BY DEPLOYMENT, 2018 VS 2025 (%)

2. GLOBAL FIELD SERVICE MANAGEMENT MARKET SHARE BY INDUSTRY VERTICALS, 2018 VS 2025 (%)

3. GLOBAL FIELD SERVICE MANAGEMENT MARKET SHARE BY GEOGRAPHY, 2018 VS 2025 (%)

4. US FIELD SERVICE MANAGEMENT MARKET SIZE, 2018-2025 ($ MILLION)

5. CANADA FIELD SERVICE MANAGEMENT MARKET SIZE, 2018-2025 ($ MILLION)

6. UK FIELD SERVICE MANAGEMENT MARKET SIZE, 2018-2025 ($ MILLION)

7. FRANCE FIELD SERVICE MANAGEMENT MARKET SIZE, 2018-2025 ($ MILLION)

8. GERMANY FIELD SERVICE MANAGEMENT MARKET SIZE, 2018-2025 ($ MILLION)

9. ITALY FIELD SERVICE MANAGEMENT MARKET SIZE, 2018-2025 ($ MILLION)

10. SPAIN FIELD SERVICE MANAGEMENT MARKET SIZE, 2018-2025 ($ MILLION)

11. REST OF EUROPE FIELD SERVICE MANAGEMENT MARKET SIZE, 2018-2025 ($ MILLION)

12. INDIA FIELD SERVICE MANAGEMENT MARKET SIZE, 2018-2025 ($ MILLION)

13. CHINA FIELD SERVICE MANAGEMENT MARKET SIZE, 2018-2025 ($ MILLION)

14. JAPAN FIELD SERVICE MANAGEMENT MARKET SIZE, 2018-2025 ($ MILLION)

15. REST OF ASIA-PACIFIC FIELD SERVICE MANAGEMENT MARKET SIZE, 2018-2025 ($ MILLION)

16. REST OF THE WORLD FIELD SERVICE MANAGEMENT MARKET SIZE, 2018-2025 ($ MILLION)

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