North American Business Software and Services Market

North American Business Software and Services Market Size, Share & Trends Analysis Report by Software (Finance, Human Resource, Sales and Marketing, and Supply Chain), By Service (Consultancy Service, Maintenance & Operational Service, and Managed Service) By Deployment Model (On-Premise and Cloud), By Size (Small and Medium Enterprises and Large Enterprises), By End-User (Aerospace and Defense, BFSI, Government, Healthcare, IT and Telecom, Manufacturing, Retail, and Others) Forecast Period, 2021-2027
    Update Available - Forecast 2024-2030   

Published: Aug 2021 | Report Code: OMR2023926 | Category : Communication and Connectivity Technology | Delivery Format: /

North American business software and services market is anticipated to grow at a CAGR of nearly 12.0% during the forecast period (2021-2027).  The market is set to display tremendous growth with emerging factors such as integration of IoT services, smart technologies for security investments, and the adoption of technologies such as machine learning, artificial intelligence (AI), blockchain technology, data science, and robotics. 

COVID-19 pandemic has highlighted the importance of value-added services for reducing risk levels. The work-from-home model has increased the demand for cloud-based services and software in enterprises. Moreover, the increase in the number of cases of COVID-19, with the emerging third wave in these countries is creating opportunities for the software companies to focus on customer-service-driven strategies such as proactive assistance in the customer digital journey. 

North American business software and services market is segmented based on software, service, deployment model, size, and end-user. Based on software, the market is segmented into finance, human resource, sales and marketing, supply chain. Based on service, the market is segmented into consultancy service, maintenance & operational service, and managed service.  Based on the deployment type, the market is segmented into on-premise and cloud. Cloud-based Business software and services solutions are anticipated to hold a considerable share during the forecast period. The growing adoption of cloud-based solutions in the region owing to their major benefits is a key factor driving the growth of this segment. Based on the size, the market is segmented into small and medium enterprises, large enterprises. Based on end-user, the market is segmented into aerospace and defense, BFSI, government, healthcare, IT and telecom, manufacturing, retail, and others. 

Key players in the market include Salesforce.com, Inc., Microsoft Corp, and IBM Corp., and among others. These market players adopt various strategies such as product launches, partnerships, collaborations, mergers, and acquisitions to retain a strong position in the market. 

Research Methodology

The market study of the North American business software and services market is incorporated by extensive primary and secondary research conducted by the research team at OMR.  Secondary research has been conducted to refine the available data to break down the market into various segments, derive total market size, market forecast, and growth rate. Different approaches have been worked on to derive the market value and market growth rate. Our team collects facts and data related to the market from different geography to provide a better regional outlook. In the report, the country-level analysis is provided by analyzing various regional players, regional tax laws and policies, consumer behavior, and macro-economic factors. Numbers extracted from secondary research have been authenticated by conducting proper primary research. It includes tracking down key people from the industry and interviewing them to validate the data. This enables our analyst to derive the closest possible figures without any major deviations in the actual number. Our analysts try to contact as many executives, managers, key opinion leaders, and industry experts. Primary research brings authenticity to our reports.

Secondary Sources Include

  • Financial reports of companies involved in the market.
  • Whitepapers, research papers, and news blogs.
  • Company websites and their product catalog.

The report provides an in-depth analysis of market size, intended quality of the service preferred by consumers. The report will serve as a source for a 360-degree analysis of the market thoroughly integrating different models.

Market Segmentation

  1. North American Business Software and Services Market Research and Analysis by Software
  2. North American Business Software and Services Market Research and Analysis by Service
  3. North American Business Software and Services Market Research and Analysis by Deployment Model 
  4. North American Business Software and Services Market Research and Analysis by Size 
  5. North American Business Software and Services Market Research and Analysis by End-User 

The Report Covers

  • Comprehensive research methodology of the North American business software and services market.
  • This report also includes a detailed and extensive market overview with key analyst insights.
  • An exhaustive analysis of macro and micro factors influencing the market guided by key recommendations.
  • Analysis of regional regulations and other government policies impacting the North American business software and services Market.
  • Insights about market determinants that are stimulating the North American business software and services Market.
  • Detailed and extensive market segments with the regional distribution of forecasted revenues.
  • Extensive profiles and recent developments of market players.

1. Report Summary

Current Industry Analysis and Growth Potential Outlook

Impact of COVID-19 on the North American Business Software and Services Industry 

Recovery Scenario of North American Business Software and Services Industry

1.1. Research Methods and Tools

1.2. Market Breakdown

1.2.1. By Segments

2. Market Overview and Insights

2.1. Scope of the Report

2.2. Analyst Insight & Current Market Trends

2.2.1. Key Findings

2.2.2. Recommendations

2.2.3. Conclusion

3. Competitive Landscape

3.1. Key Company Analysis

3.1.1. Microsoft Corp. 

3.1.1.1. Overview

3.1.1.2. Financial Analysis 

3.1.1.3. SWOT Analysis

3.1.1.4. Recent Developments

3.1.2. Salesforce.com, Inc.

3.1.2.1. Overview

3.1.2.2. Financial Analysis 

3.1.2.3. SWOT Analysis

3.1.2.4. Recent Developments

3.1.3. IBM Corp. 

3.1.3.1. Overview

3.1.3.2. Financial Analysis 

3.1.3.3. SWOT Analysis

3.1.3.4. Recent Developments

3.2. Key Strategy Analysis

3.3. Impact of COVID-19 on Key Players

4. Market Determinants

4.1. Motivators

4.2. Restraints

4.3. Opportunities

5. Market Segmentation

5.1. North American Business Software and Services Market by Software 

5.1.1. Finance 

5.1.2. Human Resource 

5.1.3. Sales and Marketing 

5.1.4. Supply Chain 

5.2. North American Business Software and Services Market by Services 

5.2.1. Consulting 

5.2.2. Support and Maintenance

5.2.3. Managed Services 

5.3. North American Business Software and Services Market by Deployment 

5.3.1. Cloud 

5.3.2. On-Premises

5.4. North American Business Software and Services Market by Size 

5.4.1. Small and Medium Enterprises 

5.4.2. Large Enterprises.

5.5. North American Business Software and Services Market by End-User Industry 

5.5.1. Aerospace and Defense

5.5.2. BFSI 

5.5.3. Government

5.5.4. Healthcare

5.5.5. IT and Telecom

5.5.6. Manufacturing

5.5.7. Retail

5.5.8. Others

6. Regional Analysis

6.1. United States

6.2. Canada

7. Company Profiles 

7.1. Google Inc. 

7.2. Infor Inc. 

7.3. NetSuit Inc.

7.4. Oracle Corp.

7.5. SAP SE 

7.6. Symantec Corp. 

7.7. VMware 

1. NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES MARKET RESEARCH AND ANALYSIS BY SOFTWARE, 2020-2027 ($ MILLION)

2. NORTH AMERICAN FINANCE BUSINESS SOFTWARE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)

3. NORTH AMERICAN HUMAN RESOURCE BUSINESS SOFTWARE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)

4. NORTH AMERICAN SALES AND MARKETING BUSINESS SOFTWARE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)

5. NORTH AMERICAN SUPPLY CHAIN BUSINESS SOFTWARE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)

6. NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES MARKET RESEARCH AND ANALYSIS BY SERVICES, 2020-2027 ($ MILLION)

7. NORTH AMERICAN BUSINESS CONSULTING SERVICES MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)

8. NORTH AMERICAN BUSINESS SUPPORT AND MAINTENANCE SERVICES MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)

9. NORTH AMERICAN BUSINESS MANAGED SERVICES MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)

10. NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT MODEL, 2020-2027 ($ MILLION)

11. NORTH AMERICAN CLOUD-BASED BUSINESS SOFTWARE AND SERVICES MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)

12. NORTH AMERICAN ON-PREMISE BASED BUSINESS SOFTWARE AND SERVICES MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)

13. NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES MARKET RESEARCH AND ANALYSIS BY SIZE, 2020-2027 ($ MILLION)

14. NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES IN SMALL AND MEDIUM ENTERPRISE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)

15. NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES IN LARGE ENTERPRISE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)

16. NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES MARKET RESEARCH AND ANALYSIS BY END-USER, 2020-2027 ($ MILLION)

17. NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES FOR AEROSPACE AND DEFENSE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)

18. NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES FOR BFSI MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)

19. NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES FOR HEALTHCARE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)

20. NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES FOR IT AND TELECOM MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)

21. NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES FOR MANUFACTURING MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)

22. NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES FOR RETAIL MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)

23. NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES FOR OTHER END-USER MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)


1. IMPACT OF COVID-19 ON NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES MARKET, 2020-2027 ($ MILLION)

2. IMPACT OF COVID-19 ON NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES MARKET BY SEGMENT, 2020-2027 ($ MILLION)

3. RECOVERY OF NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES MARKET, 2021-2027 (%)

4. NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES MARKET SHARE BY SOFTWARE, 2020 VS 2027 (%)

5. NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES MARKET SHARE BY SERVICES, 2020 VS 2027 (%)

6. NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES MARKET SHARE BY DEPLOYMENT MODEL, 2020 VS 2027 (%)

7. NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES MARKET SHARE BY SIZE, 2020 VS 2027 (%)

8. NORTH AMERICAN BUSINESS SOFTWARE AND SERVICES MARKET SHARE BY END-USER, 2020 VS 2027 (%)

9. US BUSINESS SOFTWARE AND SERVICES MARKET SIZE, 2020-2027 ($ MILLION)

10. CANADA BUSINESS SOFTWARE AND SERVICES MARKET SIZE, 2020-2027 ($ MILLION)