The global self-service kiosk market is anticipated to grow at a significant CAGR during the forecast period. Self-service kiosks are computer tools designed to aid people in performing specific tasks and services on their own like paying bills, buying tickets, bank transactions and others. Self-service kiosks are mainly used in the retail industry, entertainment, healthcare, transportation, government & BFSI and education among others. They improve the user experience to make services hassle-free and matters of seconds which are of paramount importance to the comfort level of consumers. Data security is a major feature of kiosks that are propelling the demand of the global self-service kiosk market.

The growing convergence of emerging technologies like artificial intelligence and the Internet of Things into electronics is raising manufacturers' focus on advances in traditional kiosks. As a result, the high production of self-service kiosks is proliferating due to growing demand from several sectors. Technological innovations like Near-Field Communication (NFC) and Radio Frequency Identification (RFID) in the field of digital payment and security applications have also attributed to the enlargement of applications and the use of self-service kiosks. Increased smartphone and tablet adoption, along with mobile payment preference, has also had a significant effect on the growth of this market.

Market Coverage

• The market number available for – 2020-2027
• Base year- 2020
• Forecast period- 2021-2027
• Segment Covered- 

o By Implementation

o By Usage

o By End-Use Industry

• Competitive Landscape: Diebold Nixdorf, SLABB, NCR, Embross, Kiosk Information System.

Key questions addressed by the report

• What is the market growth rate?
• Which segment and region dominates the market in base year?
• Which segment and region will project fastest growth in the market?
• How COVID-19 impacted the market?

o Recovery Timeline

o Deviation from pre-COVID forecast

o Most affected region and segment

• Who is the leader in the market?
• How players are addressing challenges to sustain growth?
• Where is the investment opportunity?

Global Self-Service Kiosk Market by Segment

By Implementation

• Point-of-Information

• Product Promotion

• Service / Transaction

• Internet Commerce

• Product Dispensing 

• Others

By Usage: 

• Checkin-Checkout

• Advertising

• Navigation

• Recruitment

• Photos 

• Employee Information

• Reservations

• Ticket Printing, 

By End Use Industry

• Hospitality

• Financial Services

• Retail, Medical

• Transportation

• Education

• Government 

• others

Global Self-Service Kiosk Market by Region