The global service quality management market is expected to grow at a significant CAGR during the forecast period 2021-2027. Service quality management or SQM is the process of managing the quality of the service that is offered to customers to gain desirable and expected products and fulfil the expectation of customers. These SQM assures enhanced services and high quality of the products and are applicable to eliminate and detect the problems and defects associated with the products. The system additionally integrates changes and continuous improvement in the quality of products to retain the existing customers and emerge new customers.  

The rapidly growing demand for quality assurance and quality control aspects is one of the most dominant factors anticipated to drive the market growth of the global service quality management market. The rising importance of customer-centric production and differentiation in standards and regulations of production is further expected to leverage the business opportunities for the Service Quality Management Market and drive the market across the globe. 

The long term management and monitoring of service quality were increasing at a steady pace to track the emergence in quality and efficacy of the product. Further, to enhance the efficiency and business performance to compete against other market players the adoption of service quality management was increased. This dynamic will be anticipated to fuel the market growth of the global service quality management market during the forecast period. 

Market Coverage

• The market number available for – 2020-2027
• Base year- 2020
• Forecast period- 2021-2027
• Segment Covered- 

o By Product Type

o By Provider Type

o By Organization Size

o By Service Provider

• Competitive Landscape- Adobe Systems, ALE International, Amdocs, Cisco Systems Inc., IBM Corporation.

Key questions addressed by the report

• What is the market growth rate?
• Which segment and region dominates the market in base year?
• Which segment and region will project fastest growth in the market?
• How COVID-19 impacted the market?

o Recovery Timeline

o Deviation from pre-COVID forecast

o Most affected region and segment

• Who is the leader in the market?
• How players are addressing challenges to sustain growth?
• Where is the investment opportunity?

Global Service Quality Management Market by Segment

By Product Type

o Enterprise Feedback Management (EFM)

o Web Analytics

o Text Analytics

o Speech Analytics

o Others

By Provider Type

o Internet Service Provider (ISP)

o Telecom Service Provider (TSP)

o Managed Service Provider (MSP)

o Others

By Organization Size

o Large Businesses

o Small & Medium Businesses

By Service Provider

o Operation Support System (OSS)

o Business Support System (BSS)

Global Service Quality Management Market by Region