The Global Smart Virtual Assistance Market is expected to grow at a significant CAGR during the forecast period (2021-2027). A smart virtual assistant (SVA) is a piece of software created using artificial intelligence. It stimulates or produces responses that are comparable to those seen in human interactions, and it performs certain jobs like customer service. Machine learning, deep neural networks, and other advances in artificial intelligence technology have resulted in the widespread use of virtual assistants across industry verticals. The intelligence technology built into these systems suggests that they can comprehend, reason, and learn. These three components are the most important in simulating a customer care agent's capacity to respond to inquiries. To help users in completing their duties, SVA systems employ a variety of interaction modalities, including text-to-text, speech-to-text, text-to-speech, and speech-to-speech, among others.

By lowering customer service efforts, a smart virtual assistant boosts corporate income. It also decreases the amount of live chat traffic, provides rapid responses, and saves time. SVA also gathers consumer data and analyses, conversation and customer satisfaction survey results, assisting companies in improving customer and company communication.

Smart virtual assistants are the most human-like and intelligent digital avatars, capable of reading, understanding, and responding to online consumer questions in real-time. By providing better customer inquiry response using SVA, inevitably leads to lower personnel costs for businesses. Large-scale businesses are already using intelligent virtual assistants because they help reduce infrastructure setup costs. As a result, the cost-effectiveness of SVA is a significant element driving its rapid acceptance in businesses, which in turn supports the growth of the global smart virtual assistant market.

One of the main growth factors of the global smart virtual assistant market is the increase in smartphone usage. With the growing popularity of smartphones, manufacturers are attempting to include innovative and distinctive features into their products to attract more customers. SVA-enabled applications and improved performance are among the standout improvements. When compared to older technologies, smart virtual assistance provides convenience as well as other benefits such as voice recognition, natural language comprehension, and cost.

Market Coverage

• The market number available for – 2020-2027
• Base year- 2020
• Forecast period- 2021-2027
• Segment Covered- 

o By Product

o By User Interface

o By End-User

• Competitive Landscape: Alphabet INC., Amazon INC., Apple INC., Artificial Solutions, Egain Corporation, International Business Machines Corporation, and Nuance Communications, INC. among others.

Key questions addressed by the report

• What is the market growth rate?
• Which segment and region dominates the market in base year?
• Which segment and region will project fastest growth in the market?
• How COVID-19 impacted the market?

o Recovery Timeline

o Deviation from pre-COVID forecast

o Most affected region and segment

• Who is the leader in the market?
• How players are addressing challenges to sustain growth?
• Where is the investment opportunity?

Smart Virtual Assistance Market Report 

By Product

• Chatbot

• Smart Speaker

By User Interface

• Text-to-Text

• Text-to-Speech

• Automatic Speech Recognition

By End-User

• For Chatbots

o Retail

o Healthcare

o BFSI

o Telecom

o Travel

o Hospitality

• For Smart Speaker

o Personal

o Commercial

By Region