Advanced Analytical Platform Developments Boosting the Global Social Media Analytics Market

Published: Nov 2023

The global social media analytics market is anticipated to grow at a significant CAGR of 23.5% during the forecast period (2023-2030). The ongoing developments to introduce advanced social media analytics platforms to meets the requirements of end-user industries is a key factor driving the growth of the global social media analytics market. For instance, in September 2023, the global cloud communications platform Infobip has launched Click-to-chat ad analytics for brands and marketing professionals who seek to harness the power of social media advertising and messaging in one platform. This platform enables marketing professionals to combine ads from Facebook and Instagram with WhatsApp, Messenger, or Instagram Direct messaging to increase conversions and return on ad spend (ROAS). Additionally, marketing professionals can also gain deeper insights into customer behavior, integrate advertising and messaging analytics, and make data-driven campaign improvements.

Browse the full report description of “Social Media Analytics Market Size, Share & Trends Analysis Report by Type (Software and Service), by Application (Sales & Marketing Management, Customer Experience Management, Competitive Intelligence, Risk Management & Fraud Detection, and Others), and by End-User Industry (Media & Entertainment, IT & Telecom, BFSI, Retail & Consumer Goods, Travel & Hospitality, and Others), Forecast Period (2023-2030)” at https://www.omrglobal.com/industry-reports/social-media-analytics-market

For instance, in August 2023, Emplifi, the customer engagement platform, launched Unified Analytics, an integrated solution that aggregates, analyzes, and presents customer data in an easily digestible format. As an integral component of Emplifi’s Customer Engagement platform, Unified Analytics provides deep business insights that can vastly improve the customer experience by bringing together social media data, customer service and care case management data, Voice of Customer (VoC) insights, and influencer marketing analytics. The data resides in one central repository complete with intuitive visualization tools and advanced reporting to empower businesses with the most comprehensive view of brand and customer performance that can be utilized across business units and departments. Such developments are boosting the global social media analytics market.

Market Coverage

The market number available for – 2022-2030

Base year- 2022

Forecast period- 2023-2030

Segment Covered- 

o By Type

o By Application 

o By End-User Industry

Regions Covered-

o North America

o Europe

o Asia-Pacific

o Rest of the World

Competitive Landscape- includes IBM Corp., SAS Institute Inc., GoodData Corp., Oracle Corp., and Salesforce.com Inc., among others.

Key questions addressed by the report

What is the market growth rate?

Which segment and region dominate the market in the base year?

Which segment and region will project the fastest growth in the market?

Who is the leader in the market?

How are players addressing challenges to sustain growth?

Where is the investment opportunity?

Global Social Media Analytics Market Report Segment

By Type

  • Software (SaaS and On-Premises)
  • Service (Professional & Managed)

By Application

  • Sales & Marketing Management
  • Customer Experience Management
  • Competitive Intelligence
  • Risk Management & Fraud Detection
  • Other (Public Safety & Law Enforcement)

By End-User Industry

  • Media & Entertainment
  • It & Telecom
  • Bfsi
  • Retail & Consumer Goods (including E-Commerce)
  • Travel & Hospitality
  • Other (Healthcare, Public Services, and Others)

Global Social Media Analytics Market Report Segment by Region

North America

United States

Canada

Europe

UK

Germany

Italy

Spain

France

Rest of Europe 

Asia-Pacific

China

India

Japan

South Korea

Rest of Asia-Pacific 

Rest of the World

Latin America 

Middle East & Africa


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