IT Services Outsourcing Market
Global IT Services Outsourcing Market Size, Share & Trends Analysis Report by Services (Application/Software Development, Web Development, Application Support & Management, Technical Support/Help Desk, Database Development & Management, and Telecommunication), by Deployment (Public Cloud, Private Cloud, and Hybrid Cloud), by Enterprise Size (Large Enterprise and Small & Medium Enterprise), and by End-User (Automotive & Transportation, Aerospace & Defense, BFSI, Healthcare, Retail, and others), Forecast (2022-2028)
The global IT services outsourcing market is anticipated to grow at a significant CAGR of 6.9 % during the forecast period. The increasing adoption of cloud services and rising service launches by players are gaining popularity in the market. Outsourcing cloud services allow the IT team to focus on cloud workflows and applications that require attention. Outsourcing cloud services to managed service providers can potentially be cost-efficient that are attracting businesses to adopt cloud-based outsourcing services. For instance, in July 2021, Wipro launched Wipro’s full stride cloud services. Wipro FullStride Cloud Services works with clients for better business and IT alignment with the cloud imperative, create significant business value, and increase competitive differentiation. It also improve clients’ business agility, embed resilience, and significantly optimize business technology investments in favor of change and innovation.
Impact of COVID-19 Pandemic on Global IT Services Outsourcing Market
The COVID-19 pandemic had significantly driven the market growth, as office-based work is turning into a home office, which in turn emerges the new opportunities for outsourcing serivces. The COVID-19 pandemic has fast-tracked digital transformation for global companies as the crisis has forced an increased reliance on digital tools to communicate and collaborate online securely which had contribute to the market growth. Furthermore, realizing that companies can operate with fewer workers on the payroll without compromising productivity, businesses turned back to scalable external teams whose services are specifically designed for remote business support (with innovative technoology stacks, security policies, and standards compliance).
Segmental Outlook
The global IT services outsourcing market is segmented based on the services, deployment, enterprise size, and end-user. Based on the services, the market is sub-segmented into application/software development, web development, application support & management, technical support/help desk, database development & management, and telecommunication. Based on the deployment, the market is segmented into the public cloud, private cloud, and hybrid cloud. Based on the enterprise size, the market is bifurcated into large enterprise and small & medium enterprise. Based on the end-user, the market is augmented into automotive & transportation, aerospace & defense, BFSI, healthcare, retail, and others. The aerospace & defense segment is expected to drive the growth of the market over the forecast due to the increasing adoption of autonomous systems along with Artificial Intelligence (AI) and automatic sensors.
Global IT Services Outsourcing Market Share by End-Users, 2021 (%)
The BFSI Segment is Expected to Hold the Considerable Share in the Global IT Services Outsourcing Market
Among the end-users segment, the BFSI segment is expected to drive the growth of the market over the forecast period. The significant investment in automation and AI-based conversational systems to increase business efficiency and customers satisfaction is driving the market growth over the forecast. Moreover, BFSI is one of the largest adopters of IT application outsourcing services. To cater to this large market segment, a number, and variety of IT service providers have developed capabilities to deliver outsourcing services to BFSI.
Regional Outlooks
The global IT services outsourcing market is further segmented based on geography including North America (the US, and Canada), Europe (Italy, Spain, Germany, France, and Others), Asia-Pacific (India, China, Japan, South Korea, and Others), and the Rest of the World (the Middle East & Africa, and Latin America). The Asia Pacific region is anticipated to be the fastest-growing region over the forecast period. The availability of skilled laborers along with the lower cost is contributing to the market growth. Furthermore, an increasing number of partnerships between businesses and IT service providers is another factor anticipated to drive the growth of the market across the region.
Global IT Services Outsourcing Market Growth, by Region 2021-2028
The North America Region is Expected to Hold the Significant Share in the Global IT Services Outsourcing Market
Among all regions, the North America region is expected to hold a significant share in the market over the forecast, due to contributing the higher revenue share in the IT outsourcing services. The early adoption of new technologies & expansion in the IT sector is the key factor propelling the growth of the IT business outsourcing services market in the region. Moreover, the growing deployment of information technology operations across the regions is another factor contributing to the market growth.
Market Players Outlook
The major companies serving the global IT Services Outsourcing market include Accenture Plc, IBM Corp., Fujitsu Ltd., SAP SE, Capgemini SE, Cognizant, HCL Technologies Ltd., Infosys Ltd., Oracle Corp., Tata Consultancy Services, Wipro Ltd., and others. The market players are considerably contributing to the market growth by the adoption of various strategies including mergers & acquisitions, collaborations, funding, and new product launches, to stay competitive in the market. For instance, in January 2022, Xerox selected Oracle Cloud to launch new businesses focused on solving complex problems at scale. With Oracle Cloud and NetSuite, Xerox's businesses can sell online, create orders, process invoices, track performance, execute financial planning, and send and receive data – without any involvement needed from the IT department. Armed with these Oracle solutions, the new Xerox businesses will be positioned to deliver much-needed capabilities, including industrial IoT to monitor critical infrastructure, 3D printing for manufacturing, and augmented reality for customer support.
The Report Covers
- Market value data analysis of 2021 and forecast to 2028.
- Annualized market revenues ($ million) for each market segment.
- Country-wise analysis of major geographical regions.
- Key companies operating in the global IT services outsourcing market. Based on the availability of data, information related to new product launches, and relevant news is also available in the report.
- Analysis of business strategies by identifying the key market segments positioned for strong growth in the future.
- Analysis of market entry and market expansion strategies.
- Competitive strategies by identifying ‘who-stands-where’ in the market.
1. Report Summary
• Current Industry Analysis and Growth Potential Outlook
• Impact of COVID-19 on the Global IT Services Outsourcing Market
• Recovery Scenario of Global IT Services Outsourcing Market
1.1. Research Methods and Tools
1.2. Market Breakdown
1.2.1. By Segments
1.2.2. BY Region
2. Market Overview and Insights
2.1. Scope of the Report
2.2. Analyst Insight & Current Market Trends
2.2.1. Key Findings
2.2.2. Recommendations
2.2.3. Conclusion
3. Competitive Landscape
3.1. Accenture Plc
3.1.1. Overview
3.1.2. Financial Analysis
3.1.3. SWOT Analysis
3.1.4. Recent Developments
3.2. IBM Corp.
3.2.1. Overview
3.2.2. Financial Analysis
3.2.3. SWOT Analysis
3.2.4. Recent Developments
3.3. Fujitsu Ltd.
3.3.1. Overview
3.3.2. Financial Analysis
3.3.3. SWOT Analysis
3.3.4. Recent Developments
3.4. SAP SE
3.4.1. Overview
3.4.2. Financial Analysis
3.4.3. SWOT Analysis
3.4.4. Recent Developments
3.5. Capgemini SE
3.5.1. Overview
3.5.2. Financial Analysis
3.5.3. SWOT Analysis
3.5.4. Recent Developments
3.6. Key Strategy Analysis
3.7. Impact of Covid-19 on Key Players
4. Market Segmentation
4.1. Global IT Services Outsourcing Market BY Services
4.1.1. Application/Software Development
4.1.2. Web Development
4.1.3. Application Support & Management
4.1.4. Technical Support/Help Desk
4.1.5. Database Development & Management
4.1.6. Telecommunication
4.2. Global IT Services Outsourcing Market BY Deployment
4.2.1. Public Cloud
4.2.2. Private Cloud
4.2.3. Hybrid Cloud
4.3. Global IT Services Outsourcing Market BY Enterprise Size
4.3.1. Large Enterprises
4.3.2. Small & Medium Enterprises
4.4. Global IT Services Outsourcing Market BY End-User
4.4.1. Automotive & Transportation
4.4.2. Aerospace & Defence
4.4.3. BFSI
4.4.4. Healthcare
4.4.5. Retail
4.4.6. Others
5. Regional Analysis
5.1. North America
5.1.1. United States
5.1.2. Canada
5.2. Europe
5.2.1. UK
5.2.2. Germany
5.2.3. Italy
5.2.4. Spain
5.2.5. France
5.2.6. Rest of Europe
5.3. Asia-Pacific
5.3.1. China
5.3.2. India
5.3.3. Japan
5.3.4. South Korea
5.3.5. Rest of Asia-Pacific
5.4. Rest of the World
6. Company Profiles
6.1. Amadeus IT Group
6.2. Andela Inc.
6.3. ATOS SE
6.4. BMC Software
6.5. Cognizant
6.6. DXC Technologies
6.7. HCL Technologies Ltd.
6.8. Hewlett Packard Enterprise Development LP
6.9. Infosys Ltd.
6.10. NTT Data Corp.
6.11. Oracle Corp.
6.12. Pointwest Technologies
6.13. Tata Cosultancy Services
6.14. Wipro Ltd.
6.15. WNS Global Services
1. GLOBAL IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY SERVICES, 2021-2028 ($ MILLION)
2. GLOBAL IT SERVICES OUTSOURCING FOR APPLICATION/SOFTWARE DEVELOPMENT MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
3. GLOBAL IT SERVICES OUTSOURCING FOR WEB DEVELOPMENT MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
4. GLOBAL IT SERVICES OUTSOURCING FOR APPLICATION SOFTWARE & MANAGEMENT MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
5. GLOBAL IT SERVICES OUTSOURCING FOR TECHNICAL SUPPORT/HELP DESK MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
6. GLOBAL IT SERVICES OUTSOURCING FOR DATABASE DEVELOPMENT & MANAGEMENT MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
7. GLOBAL IT SERVICES OUTSOURCING FOR TELECOMMUNICATION MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
8. GLOBAL IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2021-2028 ($ MILLION)
9. GLOBAL PUBLIC CLOUD IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
10. GLOBAL PRIVATE CLOUD IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
11. GLOBAL HYBRID CLOUD IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
12. GLOBAL IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY ENTERPRISE SIZE, 2021-2028 ($ MILLION)
13. GLOBAL IT SERVICES OUTSOURCING FOR LARGE ENTERPRISES MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
14. GLOBAL IT SERVICES OUTSOURCING FOR SMALL & MEDIUM ENTERPRISES MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
15. GLOBAL IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY END-USER, 2021-2028 ($ MILLION)
16. GLOBAL IT SERVICES OUTSOURCING FOR AUTOMOTIVE & TRANSPORTATION MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
17. GLOBAL IT SERVICES OUTSOURCING FOR AEROSPACE & DEFENCE MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
18. GLOBAL IT SERVICES OUTSOURCING FOR BFSI MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
19. GLOBAL IT SERVICES OUTSOURCING FOR HEALTHCARE MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
20. GLOBAL IT SERVICES OUTSOURCING FOR RETAIL MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
21. GLOBAL IT SERVICES OUTSOURCING FOR OTHER MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
22. GLOBAL IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY GEOGRAPHY, 2021-2028 ($ MILLION)
23. NORTH AMERICAN IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2021-2028 ($ MILLION)
24. NORTH AMERICAN IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY SERVICES, 2021-2028 ($ MILLION)
25. NORTH AMERICAN IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2021-2028 ($ MILLION)
26. NORTH AMERICAN IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY ENTERPRISE SIZE, 2021-2028 ($ MILLION)
27. NORTH AMERICAN IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY END-USER, 2021-2028 ($ MILLION)
28. EUROPEAN IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2021-2028 ($ MILLION)
29. EUROPEAN IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY SERVICES, 2021-2028 ($ MILLION)
30. EUROPEAN IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2021-2028 ($ MILLION)
31. EUROPEAN IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY ENTERPRISE SIZE, 2021-2028 ($ MILLION)
32. EUROPEAN IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY END-USER, 2021-2028 ($ MILLION)
33. ASIA-PACIFIC IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2021-2028 ($ MILLION)
34. ASIA-PACIFIC IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY SERVICES, 2021-2028 ($ MILLION)
35. ASIA-PACIFIC IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2021-2028 ($ MILLION)
36. ASIA-PACIFIC IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY ENTERPRISE SIZE, 2021-2028 ($ MILLION)
37. ASIA-PACIFIC IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY END-USER, 2021-2028 ($ MILLION)
38. REST OF THE WORLD IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2021-2028 ($ MILLION)
39. REST OF THE WORLD IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY SERVICES, 2021-2028 ($ MILLION)
40. REST OF THE WORLD IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2021-2028 ($ MILLION)
41. REST OF THE WORLD IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY ENTERPRISE SIZE, 2021-2028 ($ MILLION)
42. REST OF THE WORLD IT SERVICES OUTSOURCING MARKET RESEARCH AND ANALYSIS BY END-USER, 2021-2028 ($ MILLION)
1. IMPACT OF COVID-19 ON GLOBAL IT SERVICES OUTSOURCING MARKET, 2021-2028 ($ MILLION)
2. IMPACT OF COVID-19 ON GLOBAL IT SERVICES OUTSOURCING MARKET BY SEGMENT, 2021-2028 ($ MILLION)
3. RECOVERY OF GLOBAL IT SERVICES OUTSOURCING MARKET, 2021-2028 (%)
4. GLOBAL IT SERVICES OUTSOURCING MARKET SHARE BY SERVICES, 2021 VS 2028 (%)
5. GLOBAL IT SERVICES OUTSOURCING FOR APPLICATION/SOFTWARE DEVELOPMENT MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
6. GLOBAL IT SERVICES OUTSOURCING FOR WEB DEVELOPMENT MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
7. GLOBAL IT SERVICES OUTSOURCING FOR APPLICATION SUPPORT & MANAGEMENT MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
8. GLOBAL IT SERVICES OUTSOURCING FOR TECHNICAL SUPPORT/HELP DESK MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
9. GLOBAL IT SERVICES OUTSOURCING FOR DATABASE DEVELOPMENT & MANAGEMENT MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
10. GLOBAL IT SERVICES OUTSOURCING FOR TELECOMMUNICATION MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
11. GLOBAL IT SERVICES OUTSOURCING MARKET SHARE BY DEPLOYMENT, 2021 VS 2028 (%)
12. GLOBAL PUBLIC CLOUD IT SERVICES OUTSOURCING MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
13. GLOBAL PRIVATE CLOUD IT SERVICES OUTSOURCING MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
14. GLOBAL HYBRID CLOUD IT SERVICES OUTSOURCING MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
15. GLOBAL IT SERVICES OUTSOURCING MARKET SHARE BY ENTERPRISE SIZE, 2021 VS 2028 (%)
16. GLOBAL IT SERVICES OUTSOURCING FOR LARGE ENTERPRISES MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
17. GLOBAL IT SERVICES OUTSOURCING FOR SMALL & MEDIUM ENTERPRISES MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
18. GLOBAL IT SERVICES OUTSOURCING MARKET SHARE BY END-USER, 2021 VS 2028 (%)
19. GLOBAL IT SERVICES OUTSOURCING FOR AUTOMOTIVE & TRANSPORTATION MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
20. GLOBAL IT SERVICES OUTSOURCING FOR AEROSPACE & DEFENCE MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
21. GLOBAL IT SERVICES OUTSOURCING FOR BFSI MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
22. GLOBAL IT SERVICES OUTSOURCING FOR HEALTHCARE MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
23. GLOBAL IT SERVICES OUTSOURCING FOR REATIL MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
24. GLOBAL IT SERVICES OUTSOURCING FOR OTHER MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
25. GLOBAL IT SERVICES OUTSOURCING MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
26. US IT SERVICES OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
27. CANADA IT SERVICES OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
28. UK IT SERVICES OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
29. FRANCE IT SERVICES OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
30. GERMANY IT SERVICES OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
31. ITALY IT SERVICES OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
32. SPAIN IT SERVICES OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
33. REST OF EUROPE IT SERVICES OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
34. INDIA IT SERVICES OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
35. CHINA IT SERVICES OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
36. JAPAN IT SERVICES OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
37. SOUTH KOREA IT SERVICES OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
38. REST OF ASIA-PACIFIC IT SERVICES OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
39. REST OF THE WORLD IT SERVICES OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
