The Global Telecom CRM Market is expected to grow at a significant CAGR during the forecast period (2021-2027). Telecommunications operators may use CRM software to manage and reduce their client churn percentage. CRM systems for the telecoms sector give telecom firms, a competitive advantage by giving them the tools they need to find, acquire, and retain lucrative clients. In telecoms, CRM provides a completely integrated suite of capabilities that allow sales and customer support personnel to efficiently manage all parts of the client lifecycle, from initial contact to sales, post-sales, and financial and marketing management. CRM enables high-quality, consistent customer care across all contact channels, including call centers, dealer outlets, online self-service, and social media platforms, to improve the customer experience. Through CRM software in the telecom sector, integrated workflow management and automated procedures enable simplified operations, while giving a comprehensive audit record of client interaction activities.

The rise of CRM among telecom operators is being driven by technical improvements in data analytics, business intelligence, and its implementation in customer relationship management systems. The demand for software as a service (SaaS) solutions implementation in companies, is driving the telecom CRM market. Customer service, automated interaction, enhanced customer experience, and the growing breadth of digital operations are just a few of the drivers, that are fuelling  demand for CRM systems in the telecom market. Increased cloud computing technology development and availability of various service models like SaaS, Platform as a Service (PaaS), and Infrastructure as a Service (IaaS) are also driving the telecom CRM market growth.

CRM software provides businesses with several benefits that help them increase their production and efficiency. For instance, client databases make data interchange more efficient, owing to explicit customer profiles that offer all necessary information, such as facts and statistics about interactions via e-mails, letters, and phone conversations. Total integration with invoicing, order, service, and financial management systems enable competent and timely information gathering and inquiry handling. Furthermore, due to its very easy usage, it is straightforward to complete. Billing information is easy to obtain and convert due to the customer care and billing system. It allows you to look up client information, invoices, and account balances. Payments are accepted, credit advice is given, and services are reconnected via this method. Furthermore, it answers information requests promptly. It also sends product descriptions and contract information in booklets. By generating trouble tickets, evaluating, singling out, and escalating problems, the problem-solving system aids in the resolution of service difficulties. The system aids in the resolution of problems and the closure of trouble tickets. The market for telecom CRM is projected to grow in the coming years, due to the rising use of CRM software, due to its benefits in the telecom industry.

Market Coverage

• The market number available for – 2020-2027
• Base year- 2020
• Forecast period- 2021-2027
• Segment Covered- 

o By Deployment

o By Organization size

o By Industry Vertical

• Competitive Landscape: Beesion Technologies LLC, Cerillion PLC, CHR Solutions, Comarch, Elinext Group, Hewlett-Packard Company, Infosys Limited, Precision Telecom Technologies, SunVizon, and Telefonaktiebolaget LM Ericsson among others.

Key questions addressed by the report

• What is the market growth rate?
• Which segment and region dominates the market in base year?
• Which segment and region will project fastest growth in the market?
• How COVID-19 impacted the market?

o Recovery Timeline

o Deviation from pre-COVID forecast

o Most affected region and segment

• Who is the leader in the market?
• How players are addressing challenges to sustain growth?
• Where is the investment opportunity?

Telecom CRM Market Report

By Deployment

• Cloud

• On-premises

By Organization Size

• Large Enterprises

• Small- & Medium-sized Enterprises (SMEs)

By Industry Vertical

• BFSI

• Healthcare & Life Sciences

• Telecommunications & IT

• Government & Public Sector

• Manufacturing

• Consumer Goods & Retail

• Media & Entertainment

By Region