Complaint Management Software Market
Global Complaint Management Software Market Size, Share & Trends Analysis Report by Component (Software and Services), by Deployment (Cloud and On-premises), and by End-User (BFSI, Retail, Government Organization, IT & Telecom, and others) Forecast 2021-2027
The global complaint management software market is anticipated to grow at a significant CAGR of 11.0% during the forecast period. Complaint management software facilitates streamlining and automating complaints and inquiries, reducing the turnaround time to resolve customer complaints, granting visibility to appropriate authorities for tracking the status of generated tickets. To increase customer satisfaction and to ensure customers that complaints are inspected and will be answered timely is increasing demand for complaint management software market over the forecast. Complaint management software enhances customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization's ability to improve its products and services which is creating demand for the complaint management software market.
However, lack of information provided by the customers results in delays to resolve issues which is hindering the growth of the market. However, for a better understanding of complaints and vendors, the market players are trying to develop mandatory data fields that need to be filled by customers to overcome this restraint during the forecast period.
Impact of COVID-19 Pandemic on Global Complaint Management Software Market
The COVID-19 pandemic had disrupted the manufacturing operations of various industries across the globe. The COVID-19 pandemic brought opportunities and threats as well. The demand for complaint management software was increased due to the increasing penetration of the internet during this pandemic. Due to lockdown, people were at home and were not allowed to move from one place to another, which had created the demand for complaint management software over the forecast.
Segmental Outlook
The global complaint management software market is segmented based on the component, deployment, and end-user. Based on the component, the market is bifurcated into software and services. Based on the deployment, the market is divided into cloud and on-premises. Based on the end-user, the market is augmented into BFSI, retail, govt, IT & telecom, and others. Among all segments, based on the deployment model, the cloud-based is expected to hold a considerable share in the market due to direct IT control, fast data processing, and cost-effectiveness, fueling the growth of the complaint management software market over the forecast.
Global Complaint Management Software Market Share by End User, 2020 (%)
The Government Segment Holds the Prominent Share in the Global Complaint Management Software Market.
The government segment is expected to hold a prominent share due to the increasing use of direct and indirect reforms of complaint handling strategies. To resolve public issues timely and improve public services, government across the globe has started using complaint management software which is fueling the growth of the market over the forecast.
Regional Outlooks
The global complaint management software market is further segmented based on geography including North America (the US, and Canada), Europe (Italy, Spain, Germany, France, and Others), Asia-Pacific (India, China, Japan, South Korea, and Others), and the Rest of the World (the Middle East & Africa, and Latin America). The market can be analyzed for a particular region or country level as per the requirement. Among these, North America is expected to hold a prominent share in the complaint management software market. Continuous development in infrastructure and technology used for customer support across the region is creating demand for the complaint management software during the forecast.
Global Complaint Management Software Market Growth, by Region 2021-2027
The Asia-Pacific Region Expected to Hold Cosiderable Share in the Global Complaint Management Software Market
The Asia Pacific region is anticipated to hold a considerable share in the complaint management software market. Increasing internet penetration along with almost all industries is fueling the growth of the market. The adoption of cloud-enabled software by small enterprises and startups as they are less costly compared to on-premise software is creating demand for the complaint management software market. Additionally, increasing demand for business intelligence and artificial intelligence in various sectors is growing demand for the complaint management software market.
Market Players Outlook
The major companies serving the global complaint management software market include Oracle Corp., Salesforce.com, Inc., Instabug, Inc., Intelex Technologies, Inc., Sparta Systems, Inc., Zendesk, Inc., and others. The market players are considerably contributing to the market growth by the adoption of various strategies including mergers & acquisitions, collaborations, funding, and new product launches, to stay competitive in the market. For instance, Zoho Corp., Zoho Desk collects all support tickets from different channels and organizes them under one tab, to help agents respond to all of them. These channels include email, social media, live chat, telephony, and web form. Moreover, When a customer submits a complaint, it needs to be routed to the right department or person. While this process can be done manually, it increases the risk of delays. Automate this process with your complaints handling software helping your team to resolve each issue faster.
The Report Covers
- Market value data analysis of 2020 and forecast to 2027.
- Annualized market revenues ($ million) for each market segment.
- Country-wise analysis of major geographical regions.
- Key companies operating in the global complaint management software market. Based on the availability of data, information related to new product launches, and relevant news is also available in the report.
- Analysis of business strategies by identifying the key market segments positioned for strong growth in the future.
- Analysis of market entry and market expansion strategies.
- Competitive strategies by identifying ‘who-stands-where’ in the market.
1. Report Summary
• Current Industry Analysis and Growth Potential Outlook
• Impact of COVID-19 on the Global Complaint Management Software Market
• Recovery Scenario of Global Complaint Management Software Market
1.1. Research Methods and Tools
1.2. Market Breakdown
1.2.1. By Segments
1.2.2. BY Region
2. Market Overview and Insights
2.1. Scope of the Report
2.2. Analyst Insight & Current Market Trends
2.2.1. Key Findings
2.2.2. Recommendations
2.2.3. Conclusion
3. Competitive Landscape
3.1. Oracle Corp.
3.1.1. Overview
3.1.2. Financial Analysis
3.1.3. SWOT Analysis
3.1.4. Recent Developments
3.2. Salesforce
3.2.1. Overview
3.2.2. Financial Analysis
3.2.3. SWOT Analysis
3.2.4. Recent Developments
3.3. Instabug, Inc.
3.3.1. Overview
3.3.2. Financial Analysis
3.3.3. SWOT Analysis
3.3.4. Recent Developments
3.4. Sparta Systems, Inc.
3.4.1. Overview
3.4.2. Financial Analysis
3.4.3. SWOT Analysis
3.4.4. Recent Developments
3.5. Zendesk, Inc.
3.5.1. Overview
3.5.2. Financial Analysis
3.5.3. SWOT Analysis
3.5.4. Recent Developments
3.6. Key Strategy Analysis
3.7. Impact of Covid-19 on Key Players
4. Market Segmentation
4.1. Global Complaint Management Software Market by Component
4.1.1. Software
4.1.2. Service
4.2. Global Complaint Management Software Market by Deployment
4.2.1. Cloud
4.2.2. On-Premise
4.3. Global Complaint Management Software Market by End User
4.3.1. BFSI
4.3.2. Retail
4.3.3. Government Organizations
4.3.4. IT & Telecom
4.3.5. Others (Healthcare, Education, and Hospitality)
5. Regional Analysis
5.1. North America
5.1.1. United States
5.1.2. Canada
5.2. Europe
5.2.1. UK
5.2.2. Germany
5.2.3. Italy
5.2.4. Spain
5.2.5. France
5.2.6. Rest of Europe
5.3. Asia-Pacific
5.3.1. China
5.3.2. India
5.3.3. Japan
5.3.4. South Korea
5.3.5. Rest of Asia-Pacific
5.4. Rest of the World
6. Company Profiles
6.1. AssurX, Inc.
6.2. Equiniti
6.3. ETQ LLC
6.4. Freshworks Inc.
6.5. HappyFox, Inc.
6.6. Intelex Technologies, Inc.
6.7. MasterControl Inc.
6.8. Marker.io
6.9. Preferred Patron Loyalty, LLC.
6.10. Quantivate, LLC
6.11. Zoho Corp. Pvt. Ltd.
1. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY COMPONENT, 2020-2027 ($ MILLION)
2. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET FOR SOFTWARE RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
3. GLOBAL COMPLAINT MANAGEMENT SOFTWARE FOR SERVICE MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
4. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2020-2027 ($ MILLION)
5. GLOBAL CLOUD-BASED COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
6. GLOBAL ON-PREMISE COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
7. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY END-USER, 2020-2027 ($ MILLION)
8. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET FOR BFSI RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
9. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET FOR RETAIL RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
10. GLOBAL COMPLAINT MANAGEMENT SOFTWARE FOR GOVT MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
11. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET FOR IT & TELECOM FRESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
12. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET FOR OTHERS RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
13. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY GEOGRAPHY, 2020-2027 ($ MILLION)
14. NORTH AMERICAN COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)
15. NORTH AMERICAN COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY COMPONENT, 2020-2027 ($ MILLION)
16. NORTH AMERICAN COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2020-2027 ($ MILLION)
17. NORTH AMERICAN COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY END USER, 2020-2027 ($ MILLION)
18. EUROPEAN COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)
19. EUROPEAN COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY COMPONENT, 2020-2027 ($ MILLION)
20. EUROPEAN COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2020-2027 ($ MILLION)
21. EUROPEAN COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY END USER, 2020-2027 ($ MILLION)
22. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)
23. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY COMPONENT, 2020-2027 ($ MILLION)
24. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2020-2027 ($ MILLION)
25. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY END USER, 2020-2027 ($ MILLION)
26. REST OF THE WORLD COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)
27. REST OF THE WORLD COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY COMPONENT, 2020-2027 ($ MILLION)
28. REST OF THE WORLD COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2020-2027 ($ MILLION)
29. REST OF THE WORLD COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH AND ANALYSIS BY END USER, 2020-2027 ($ MILLION)
1. IMPACT OF COVID-19 ON GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2027 ($ MILLION)
2. IMPACT OF COVID-19 ON GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET BY SEGMENT, 2020-2027 ($ MILLION)
3. RECOVERY OF GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET, 2021-2027 (%)
4. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SHARE BY COMPONENT, 2020 VS 2027 (%)
5. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET FOR SOFTWARE SHARE BY GEOGRAPHY, 2020 VS 2027 (%)
6. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET FOR SERVICE SHARE BY GEOGRAPHY, 2020 VS 2027 (%)
7. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SHARE BY DEPLOYMENT, 2020 VS 2027 (%)
8. GLOBAL CLOUD-BASED COMPLAINT MANAGEMENT SOFTWARE MARKET SHARE BY GEOGRAPHY, 2020 VS 2027 (%)
9. GLOBAL ON-PREMISE COMPLAINT MANAGEMENT SOFTWARE MARKET SHARE BY GEOGRAPHY, 2020 VS 2027 (%)
10. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SHARE BY END USER, 2020 VS 2027 (%)
11. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET FOR BFSI SHARE BY GEOGRAPHY, 2020 VS 2027 (%)
12. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET FOR RETAIL SHARE BY GEOGRAPHY, 2020 VS 2027 (%)
13. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET FOR GOVT SHARE BY GEOGRAPHY, 2020 VS 2027 (%)
14. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET FOR IT & TELECOM SHARE BY GEOGRAPHY, 2020 VS 2027 (%)
15. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET FOR OTHERS SHARE BY GEOGRAPHY, 2020 VS 2027 (%)
16. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SHARE BY GEOGRAPHY, 2020 VS 2027 (%)
17. US COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
18. CANADA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
19. UK COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
20. FRANCE COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
21. GERMANY COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
22. ITALY COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
23. SPAIN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
24. REST OF EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
25. INDIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
26. CHINA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
27. JAPAN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
28. SOUTH KOREA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
29. REST OF ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
30. REST OF THE WORLD COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
